Services
Maintenance / Technical Support
Contact our technical support specialists if you have any problems with Atlassian products:
Fast response times.
Quick identification of issues.
Immediate resolution for urgent cases.
Collaborative approach for non-urgent issues to find the best solution.
Professional guidance on the ongoing use and optimization of your software.
WHAT WE OFFER
Service Packages
To instantly get qualified technical and consultancy help with any questions on implementation, configuration, and use of Atlassian software and systems and their applications, sign up for a Technical Support Service Package.
The number of required hours depends on the number of software products and the depth of their adaptation to your company, the number of users and the system specifications.
20
HOURS PER YEAR
Identification and effective troubleshooting. Configuring and upgrading software products. Customized solutions.
40
HOURS PER YEAR
Troubleshooting, finding solutions, failure fixing. Software configuration and updates. Customized solutions.
60
HOURS PER YEAR
Identification and efficient troubleshooting of problems and failures. Software configuration and updates. Customized solutions.
160
HOURS PER YEAR
Identification and efficient troubleshooting of problems and failures. Software configuration and updates. Customized solutions.
240
HOURS PER YEAR
Software product support at all stages. Dedicated specialist or dedicated account manager. High response rate.
480
HOURS PER YEAR
Product support at all stages. Dedicated specialist or dedicated account manager. High response speed.
BENEFIT 01
Responsiveness
We are always available and ready to solve your problem immediately.
BENEFIT 02
Efficiency
We have the experience to diagnose the cause of faults accurately and aspire to find the best solutions for your problems.
BENEFIT 03
Support
We provide advice and assistance at all stages of implementation and use of the software.
BENEFIT 04
Individual approach
Your company will benefit from working with a personal consultant.
WHY CHOOSE US?
Softgile support includes:
Consulting on Atlassian products and working within Scrum methodology.
Installing and configuring software products.
Customizing and adapting the applications to your business needs, adding new features.
Maintenance of software solutions after implementation.
Timely updates of all versions and configurations of Atlassian products that you purchased.
Advice from a personal expert who will lead your business and implementation of the software at all stages.
our clients
