For IT support

Ready solutions

For Service Desk teams

Maintenance management

Technical support solves problems of all shapes and sizes. Many of them seriously affect the operation of entire departments and the stability of business processes. Thus, service needs to be effective, transparent, and fast.

To organize effective coordinated work, we offer a complex solution with extensive customization options, fully compliant with current ITIL practices.

With Atlassian software products, you will be able to:

Collaborate in a single open environment;
regulate and streamline tasks;
reduce lead times for approvals and request fulfillment;
Manage and track performance;
Manage problems and incidents.

BENEFIT 01

Rationality

You set priorities – the system automatically ranks requests, sets deadlines and priorities, and optimally distributes the workload.

BENEFIT 02

Speed

Communication happens instantaneously in a single environment. Mobile plus notification setup provides better response speed.

BENEFIT 03

Transparency

You see every process at every stage. Evaluate and coordinate your team’s work with real-time reports.

BENEFIT 04

Time saving

All routine operations are automated and, with the knowledge base in the customer portal, users can solve typical problems themselves.

NEW OPPORTUNITIES

What is included in the IT support solution:

A single platform for handling queries from external and internal clients.

Problems management with the ability to forecast, track and analyse.

Single environment for collaboration, requirements and implementation plans.

Access and content management.

Possible implementations:

Integration with Active Directory for user management.

Integration with HR system, organization structure building.

A single user portal with classification and ranking of requests.

Development and visualized reports / metrics.

Common knowledge base for users to work independently with typical problems.

Automated work with contracts: storage of working information and scans, registration, validity control.

IT asset management (Insight): human, financial, material, software. Asset condition and availability, planning and budgeting, performance and risk management.

Functionality for managing request reconciliation.